HLS Expertise

Patient Registry/Case Management

• Pharmaceuticals Patient Registry is the national patient registry for patients taking Narcotics. Designed as a performance linked access system, a patient registry is a systematic post marketing active surveillance program mandated by the Food and Drug Administration (FDA). Manufacturers of Narcotics are required to register patients, physicians, and pharmacies to collect and monitor patient lab data (WBC Counts and ANC Values) and report adverse events.

• Easily adapted to fully match your support processes, including assignment and escalation rules to manage the case lifecycle

• Includes a searchable knowledge base

• Fully automated website interface enabling customers to submit new cases

Sample Disbursement, Lot Management & electronic signature

• Easy to track every sample that was disbursed, critical for Sample Recalls: Call Activity reporting with Sample tracking makes Sales Rep performance reporting with integrity data. Sample management with 3rd party Sample Accountability vendors. It enforces full compliance, is validated, and integrates with third-party sample accountability vendors. It also integrates with Data Scrubbing vendors which keeps the data for the contact up to date (a key component to determine sample eligibility and Compliance). Sample re-call process with lot tracking: The ability to know when and where each sample by lot number has been dispersed.

• By using Expiration Dates along with Short Days settings, allows organizations to determine when to stop sampling specific lots and systematically enforce a “Stop Sampling” rule.

• Ensures that signatures required for compliance are not lost, unlike paper signatures.

Territory Management

• Focused sales team territories using what makes more sense to the organization’s strategy and objectives by; GeoZones (Bricks), Zip Codes, Products or Product Lines. Assignment of new Doctors by specialty/products to territories based on organization criteria.

Mobility (iPhone, ipad, Blackberry)

• Sales Mobility. Offering the sales force the capability to have all their important and required information on a PDA while doing their sales calls. All of this is done while using the latest advances and tools on the Mobile technology (iPhone, iPad, BlackBerry)

Call-center/customer service

• Enhance the reach of your sales force by enabling your customer service team to handle incoming requests from health care professionals.

• Ensure seamless and accurate communication, whether it is to a physician requesting the latest scientific study or samples, a nurse needing the list of contraindications or a pharmacist wanting to validate prescription use.

• Continuously improve messaging based on customer feedback

Business process engineering

• Benefit from extensive industry experience and approaches to sales force effectiveness

• Streamline business processes to define more relevant KPIs, increase checkpoints during the year and easily leverage embedded approval requests

• Actively track regulatory compliance with less disruption to your team’s day to day tasks

buzz solutions also has deep expertise with Typical Pharma SFA Requirements including:

• Audience Management: Institutions, Pharmacies, HLS Professionals

• Market Segmentation & Ranking

• Syndicated & Other Data Integration (IMS Brogan, Ex-factory distribution…)

• Key Opinion Leaders & Communities of Practice

• Territory Management

• Targeting (Detailing Frequency per Audience per Product and per Role)

• Call Planning & Call Routing

• Detailing

• Content Management

• Sample Management (Disbursement & Inventory Management)

• CME Event Management

• Budget Management & Integrated Expense Management

• Dashboards & Reports